Refund policy

Return & Refund Policy

Novara stands behind every product we ship. If something isn't right, we'll make it right.

30-Day Returns

You have 30 days from the delivery date to request a return. Items must be unused, in original packaging, with all tags attached.

How to Start a Return

Email support@novaratech.io with your order number and reason for return. Our team replies within 24 hours with a prepaid return label (USA orders).

Refund Timeline

Once we receive and inspect your return, refunds are issued to the original payment method within 5-10 business days.

Damaged or Wrong Items

Inspect your order on arrival. If anything is defective, damaged, or incorrect, contact us within 48 hours and we'll replace it free of charge — no return shipment required.

Non-Returnable Items

Final-sale items, gift cards, and personalized products cannot be returned.

Exchanges

The fastest way to exchange is to return the original item and place a new order once the refund is processed.

Contact

Questions? Reach us at support@novaratech.io — we typically reply within 24 hours.