We're here to help — every day, every time zone, 24/7. Reach out anytime through your preferred channel below.
Contact Information
Phone / WhatsApp: +971 55 588 0453
Email: info@novaratech.io
Website: novaratech.io
Address:
Novara Global Intelligence FZC LLC
Floor 26, Amberjem Tower
Ajman NuVentures Centre Free Zone
Ajman, United Arab Emirates
Business Hours
Sunday – Thursday: 8:00 AM – 4:00 PM (UAE / GST)
Friday – Saturday: Closed (UAE weekend)
Customer support available 24/7 — eBay messages and WhatsApp answered any time, day or night.
Customer Support
We're here to help — every day, every time zone, 24/7.
📩 Fastest reply: eBay messages
📧 Email: info@novaratech.io
📱 WhatsApp: +971 55 588 0453
🌐 Website: novaratech.io
We help with: product questions, order tracking, defective items, customs and duties, warranty claims, bulk orders, and returns. As an authorized regional distributor for Sofirn, UTRAI, and VEVOR, we handle all warranty cases directly — no need to contact the manufacturer.
Reply commitment: 24/7 customer support availability. Live agents respond fastest during UAE business hours (Sun–Thu, 8 AM – 4 PM GST). Outside those hours, our 24/7 team typically responds within 2 hours.
Shipping and Delivery
All orders ship from our UAE Free Zone warehouse in Ajman (Floor 26, Amberjem Tower), dispatched within 2 business days (often same-day for orders before 12:00 GST, Sun–Thu). Tracking updates auto-sync to your eBay order page within 1 hour of dispatch.
Carriers: DHL eCommerce, DHL Express, Aramex.
Rates & delivery times:
• United States — FREE shipping (7–14 days)
• All other countries — $12.99 flat rate (7–15 days)
Orders placed Friday or Saturday (UAE weekend) ship Sunday morning.
Military APO/FPO/DPO accepted (14–21 days). US orders under $800 are duty-free. EU/UK VAT is collected at checkout — no surprise charges at delivery.
Returns
30-day money-back guarantee on every order. No restocking fees, ever.
Standard return (changed your mind):
• 30 days from delivery to start a return
• Item must be unused with original packaging and accessories
• Buyer pays return shipping
• Refund issued within 3 business days of receiving the package
Defective or damaged item:
• We pay the return shipping
• Choose: full refund OR free replacement
• Most claims approved within 4 hours of contact during live-agent hours
• Replacement ships out same business day
How to start a return: open your eBay order → "Return this item" → we approve automatically and email you a prepaid return label.
Refund methods: refunded to original payment (card 3–5 days, PayPal 1–2 days). Every order is also covered by eBay's Money Back Guarantee.
12-month manufacturer warranty included on every product, handled directly by Novara.